====== How to write a support ticket ======
 E-Mail to: {{:doku:support.png?nolink&200|}}
===== The following information is extremely helpful for us: =====
==== Who are you ====
    *user account
    *project id

==== Where are you working: ====

    *Cluster (VSC-4, VSC-5, …)
    *I/O directory (in ''%%$HOME%%'', ''%%$DATA%%'',…)
    *job id
    *path to job script

==== If possible: ====

    *a minimal example that we can run ourselves

==== Availability of support ====

We do not have any weekend or night shifts, therefore, support tickets are only worked on:

    *During workdays at the common office hours (about 9:00 to 17:00)
    *Sometimes also later, but that is not certain
    *Not on weekends or public holidays
    *Additionally, Good Friday, November the 2<sup>nd</sup> and December the 24<sup>th</sup> are also free for our staff

Please be **polite**, we are always trying our best 😀