How to write a support ticket

E-Mail to

• user account
• project id

• cluster (VSC-4, VSC-5, …)
• I/O directory (in $HOME, $DATA,…)
• job id
• path to job script

• a minimal example that we can run ourselves

We do not have any weekend or night shifts, therefore, support tickets are only worked on:

• During workdays at the common office hours (about 9:00 to 17:00)
• Sometimes also later, but that is not certain
• Not on weekends or public holidays
• Additionally, Good Friday, November the 2^nd and December the 24^th are also free for our staff

Please be polite, we are always trying our best 😀