Differences

This shows you the differences between two versions of the page.

--- faq:account [2015/04/14 13:20] – [Phone number and email-address] ir
+++ faq:account [2023/12/19 09:51] – [Phone number and email-address] goldenberg
@@ Line 1: / Line 1: @@
 ====== Account management ======
-[[https://service.vsc.tuwien.ac.at|Here]] you have access to your account information.
 ==== Phone number and email-address ====
-Only the project manager can change the phone number and the email-address. For VSC-3, a valid mobile phone number is required. 	Authentication  at VSC-3 is done by a password and an SMS-token.
+Only the project manager can edit phone number and email-address on the [[https://service.vsc.ac.at|projects' detail page]]. The accounts are listed in the section //user accounts//.
+For VSC-4 and VSC-5, a valid mobile phone number is necessary because login requires a two-factor authentication (password and SMS-token).
+Changing the phone number will create a new token, but this can take up to half an hour. Some phone numbers (especially US numbers) may not work immediately and need adaptations at our provider - is this case, please contact us.
-For reasons of security, changing the phone number **will not automatically** lead to creation of a new token. In this case, contact the support team to accept the new phone number.
+If, for some reason, a phone number cannot be used by you, a hardware key (Yubikey) can be used. This provides two-factor authentication via a USB device. The Yubikey needs to be fetched from us, so please contact us if this is needed.
-If the phone number is changed, the
 ==== Password ====
+The user can change his password in the [[https://service.vsc.ac.at/clusteruser/login/|account review]].
+If a password is lost, the project leader can reset the password by editing the user's data in the section //user accounts// of the projects' detail page.
+==== Statistics ====
+Cluster resolved usage is visualized for each project member in the [[https://service.vsc.ac.at/clusteruser/login/|account review]] pages.
+{{ :doku:vergabeassistent_user.png?400 |}}
-user accounts-
-edit this account
-password, email etc
-tel --> valid mobile phone --> bei jeder aenderung uns bescheid geben. token loescchen
-user - passwort