faq:account [VSC Wiki]

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====== Account management ======

==== Phone number and email-address ====

Only the project manager can edit phone number and email-address on the [[https://service.vsc.ac.at|projects' detail page]]. The accounts are listed in the section //user accounts//.
For VSC-4 and VSC-5, a valid mobile phone number is necessary because login requires a two-factor authentication (password and SMS-token).
Changing the phone number will create a new token, but this can take up to half an hour. Some phone numbers (especially US numbers) may not work immediately and need adaptations at our provider - is this case, please contact us.

If, for some reason, a phone number cannot be used by you, a hardware key (Yubikey) can be used. This provides two-factor authentication via a USB device. The Yubikey needs to be fetched from us, so please contact us if this is needed.
 
==== Password ====

The user can change his password in the [[https://service.vsc.ac.at/clusteruser/login/|account review]].
If a password is lost, the project leader can reset the password by editing the user's data in the section //user accounts// of the projects' detail page.
==== Statistics ====

Cluster resolved usage is visualized for each project member in the [[https://service.vsc.ac.at/clusteruser/login/|account review]] pages.