Differences

This shows you the differences between two versions of the page.

--- faq:account [2015/07/10 09:14] – claudia
+++ faq:account [2023/12/19 09:55] (current) – [Statistics] goldenberg
@@ Line 4: / Line 4: @@
 Only the project manager can edit phone number and email-address on the [[https://service.vsc.ac.at|projects' detail page]]. The accounts are listed in the section //user accounts//.
-For VSC-3, a valid mobile phone number is necessary because login at VSC-3 requires two-factor authentication (password and SMS-token).
+For VSC-4 and VSC-5, a valid mobile phone number is necessary because login requires a two-factor authentication (password and SMS-token).
-For reasons of security, changing the phone number **will not automatically** lead to creation of a new token. In this case, contact {{:doku:contact_vsc-red_.png?160|}} to accept the new phone number and to create a new token.
+Changing the phone number will create a new token, but this can take up to half an hour. Some phone numbers (especially US numbers) may not work immediately and need adaptations at our provider - is this case, please contact us.
+If, for some reason, a phone number cannot be used by you, a hardware key (Yubikey) can be used. This provides two-factor authentication via a USB device. The Yubikey needs to be fetched from us, so please contact us if this is needed.
 ==== Password ====
@@ Line 14: / Line 16: @@
 Cluster resolved usage is visualized for each project member in the [[https://service.vsc.ac.at/clusteruser/login/|account review]] pages.
-{{ :doku:vergabeassistent_user.png?400 |}}