This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ====== How to write a support ticket ====== E-Mail to {{doku:support.png?nolink&200|}} =====The following information is extremely helpful for us:===== ==== Who are you: ==== * user account * project id ==== Where are you working: ==== * cluster (VSC-4, VSC-5, …) * I/O directory (in ''%%$HOME%%'', ''%%$DATA%%'',…) * job id * path to job script ==== If possible: ==== * a minimal example that we can run ourselves =====Availability of support===== We do not have any weekend or night shifts, therefore, support tickets are only worked on: * During workdays at the common office hours (about 9:00 to 17:00) * Sometimes also later, but that is not certain * Not on weekends or public holidays * Additionally, Good Friday, November the 2<sup>nd</sup> and December the 24<sup>th</sup> are also free for our staff Please be **polite**, we are always trying our best 😀 pandoc/introduction-to-vsc/07_support_ticket/support_ticket.txt Last modified: 2023/06/29 07:20by katrin