This version is outdated by a newer approved version.
This version (2018/01/31 11:10) is a draft.
Approvals: 0/1
This version (2018/01/31 11:10) is a draft.Approvals: 0/1
This is an old revision of the document!
How to write a support ticket
- Article written by Markus Stöhr (VSC Team)
(last update 2017-04-27 by ms).
E-Mail to
How to write a support ticket
The following information is extremely helpful for us:
Who are you:
- user account
- project id
Where are you working:
- cluster (VSC-2, VSC-3, …)
- I/O directory (in
$HOME,$GLOBAL,…) - job id
- path to job script
If possible:
- a minimal example that we can run ourselves
How to write a support ticket
Be polite, we are always trying our best 😀