Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision | ||
pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2018/01/31 11:13] pandoc Pandoc Auto-commit |
pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2023/06/29 07:20] (current) katrin |
||
---|---|---|---|
Line 1: | Line 1: | ||
====== How to write a support ticket ====== | ====== How to write a support ticket ====== | ||
- | |||
- | * Article written by Markus Stöhr (VSC Team) < | ||
E-Mail to | E-Mail to | ||
- | {{pandoc:introduction-to-vsc: | + | {{doku:support.png?nolink& |
- | + | =====The following information is extremely helpful for us:===== | |
- | ---- | + | |
- | + | ||
- | ===== How to write a support ticket ===== | + | |
- | + | ||
- | The following information is extremely helpful for us: | + | |
==== Who are you: ==== | ==== Who are you: ==== | ||
Line 22: | Line 15: | ||
==== Where are you working: ==== | ==== Where are you working: ==== | ||
- | * cluster (VSC-2, VSC-3, ...) | + | * cluster (VSC-4, VSC-5, …) |
- | * I/O directory (in '' | + | * I/O directory (in '' |
* job id | * job id | ||
* path to job script | * path to job script | ||
Line 31: | Line 24: | ||
* a minimal example that we can run ourselves | * a minimal example that we can run ourselves | ||
+ | =====Availability of support===== | ||
- | + | We do not have any weekend or night shifts, therefore, support tickets are only worked on: | |
- | ---- | + | * During workdays at the common office hours (about 9:00 to 17:00) |
- | + | * Sometimes also later, but that is not certain | |
- | ===== How to write a support ticket ===== | + | * Not on weekends or public holidays |
- | + | * Additionally, | |
- | <html><br></html> Be **polite**, we are always trying | + | |
- | ---- | + | Please be **polite**, we are always trying our best 😀 |