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pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2020/10/20 08:09]
pandoc Pandoc Auto-commit
pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2023/06/29 07:20] (current)
katrin
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 ====== How to write a support ticket ====== ====== How to write a support ticket ======
- 
-  * Article written by Markus Stöhr (VSC Team) <html><br></html>(last update 2017-04-27 by ms). 
  
 E-Mail to E-Mail to
  
-{{..:contact_vsc-red_margin.png?150}}+{{doku:support.png?nolink&200|}}
  
  
- +=====The following information is extremely helpful for us:=====
- +
----- +
- +
-===== How to write a support ticket ===== +
- +
-The following information is extremely helpful for us:+
  
 ==== Who are you: ==== ==== Who are you: ====
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 ==== Where are you working: ==== ==== Where are you working: ====
  
-  * cluster (VSC-3, VSC-4, …)+  * cluster (VSC-4, VSC-5, …)
   * I/O directory (in ''%%$HOME%%'', ''%%$DATA%%'',…)   * I/O directory (in ''%%$HOME%%'', ''%%$DATA%%'',…)
   * job id   * job id
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   * a minimal example that we can run ourselves   * a minimal example that we can run ourselves
  
 +=====Availability of support=====
  
 +We do not have any weekend or night shifts, therefore, support tickets are only worked on:
 +  * During workdays at the common office hours (about 9:00 to 17:00)
 +  * Sometimes also later, but that is not certain
 +  * Not on weekends or public holidays
 +  * Additionally, Good Friday, November the 2<sup>nd</sup> and December the 24<sup>th</sup> are also free for our staff
  
----- 
- 
-===== How to write a support ticket ===== 
- 
- <html><br></html> Be **polite**, we are always trying our best 😀 
- 
- 
- 
----- 
  
 +Please be **polite**, we are always trying our best 😀
  
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