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--- pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2018/01/31 11:10] – Pandoc Auto-commit pandoc
+++ pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2023/04/13 13:34] – goldenberg
@@ Line 1: / Line 1: @@
+====== How to write a support ticket ======
+E-Mail to
+{{:support.png?nolink&200|}}
+The following information is extremely helpful for us:
+==== Who are you: ====
+  * user account
+  * project id
+==== Where are you working: ====
+  * cluster (VSC-4, VSC-5, …)
+  * I/O directory (in ''%%$HOME%%'', ''%%$DATA%%'',…)
+  * job id
+  * path to job script
+==== If possible: ====
+  * a minimal example that we can run ourselves
+----
+Be **polite**, we are always trying our best 😀