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--- pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2018/01/31 11:13] – Pandoc Auto-commit pandoc
+++ pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2023/04/13 13:34] – goldenberg
@@ Line 1: / Line 1: @@
 ====== How to write a support ticket ======
-  * Article written by Markus Stöhr (VSC Team) <html><br></html>(last update 2017-04-27 by ms).
 E-Mail to
-{{pandoc:introduction-to-vsc:07_support_ticket:support_ticket:contact_vsc-red_margin.png?150}}
+{{:support.png?nolink&200|}}
-----
-===== How to write a support ticket =====
 The following information is extremely helpful for us:
@@ Line 22: / Line 15: @@
 ==== Where are you working: ====
-  * cluster (VSC-2, VSC-3, ...)
+  * cluster (VSC-4, VSC-5, …)
-  * I/O directory (in ''%%$HOME%%'', ''%%$GLOBAL%%'',...)
+  * I/O directory (in ''%%$HOME%%'', ''%%$DATA%%'',…)
   * job id
   * path to job script
@@ Line 35: / Line 28: @@
 ----
-===== How to write a support ticket =====
+Be **polite**, we are always trying our best 😀
- <html><br></html> Be **polite**, we are always trying our best 😀
-----