This version is outdated by a newer approved version.This version (2018/01/31 11:13) is a draft.
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How to write a support ticket
- Article written by Markus Stöhr (VSC Team) <html><br></html>(last update 2017-04-27 by ms).
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How to write a support ticket
The following information is extremely helpful for us:
Who are you:
- user account
- project id
Where are you working:
- cluster (VSC-2, VSC-3, …)
- I/O directory (in
$HOME
,$GLOBAL
,…) - job id
- path to job script
If possible:
- a minimal example that we can run ourselves
How to write a support ticket
<html><br></html> Be polite, we are always trying our best 😀