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pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2020/10/20 09:13] – Pandoc Auto-commit pandoc | pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2023/06/29 07:20] (current) – katrin | ||
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====== How to write a support ticket ====== | ====== How to write a support ticket ====== | ||
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- | * Article written by Markus Stöhr (VSC Team) < | ||
E-Mail to | E-Mail to | ||
- | {{.:contact_vsc-red_margin.png?150}} | + | {{doku:support.png?nolink& |
- | + | =====The following information is extremely helpful for us:===== | |
- | + | ||
- | ---- | + | |
- | + | ||
- | ===== How to write a support ticket ===== | + | |
- | + | ||
- | The following information is extremely helpful for us: | + | |
==== Who are you: ==== | ==== Who are you: ==== | ||
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==== Where are you working: ==== | ==== Where are you working: ==== | ||
- | * cluster (VSC-3, VSC-4, …) | + | * cluster (VSC-4, VSC-5, …) |
* I/O directory (in '' | * I/O directory (in '' | ||
* job id | * job id | ||
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* a minimal example that we can run ourselves | * a minimal example that we can run ourselves | ||
+ | =====Availability of support===== | ||
+ | We do not have any weekend or night shifts, therefore, support tickets are only worked on: | ||
+ | * During workdays at the common office hours (about 9:00 to 17:00) | ||
+ | * Sometimes also later, but that is not certain | ||
+ | * Not on weekends or public holidays | ||
+ | * Additionally, | ||
- | ---- | ||
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- | ===== How to write a support ticket ===== | ||
- | |||
- | < | ||
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- | |||
- | |||
- | ---- | ||
+ | Please be **polite**, we are always trying our best 😀 | ||