How to write a support ticket
- Article written by Markus Stöhr (VSC Team)
(last update 2017-04-27 by ms).
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How to write a support ticket
The following information is extremely helpful for us:
Who are you:
- user account
- project id
Where are you working:
- cluster (VSC-3, VSC-4, …)
- I/O directory (in
$HOME,$DATA,…) - job id
- path to job script
If possible:
- a minimal example that we can run ourselves
How to write a support ticket
Be polite, we are always trying our best 😀