Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
| pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2023/04/13 13:34] – goldenberg | pandoc:introduction-to-vsc:07_support_ticket:support_ticket [2023/06/29 07:20] (current) – katrin | ||
|---|---|---|---|
| Line 3: | Line 3: | ||
| E-Mail to | E-Mail to | ||
| - | {{: | + | {{doku: |
| - | The following information is extremely helpful for us: | + | =====The following information is extremely helpful for us:===== |
| ==== Who are you: ==== | ==== Who are you: ==== | ||
| Line 24: | Line 24: | ||
| * a minimal example that we can run ourselves | * a minimal example that we can run ourselves | ||
| + | =====Availability of support===== | ||
| + | We do not have any weekend or night shifts, therefore, support tickets are only worked on: | ||
| + | * During workdays at the common office hours (about 9:00 to 17:00) | ||
| + | * Sometimes also later, but that is not certain | ||
| + | * Not on weekends or public holidays | ||
| + | * Additionally, | ||
| - | ---- | ||
| - | Be **polite**, we are always trying our best 😀 | + | Please be **polite**, we are always trying our best 😀 |